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Public consultation on the review and prolongation of the Roaming Regulation

The Roaming Regulation established the Roam-Like-At-Home principle that mandated the end of retail roaming charges within the European Economic Area as from 15 June 2017 while ensuring sustainability of the provision of roaming services.

Have you benefited from roaming rules and you think that consumers and businesses should continue to access mobile services (voice, SMS or data) without additional costs when travelling periodically in the EU/EEA? Would you like to contribute to shaping future policies on roaming in the European Economic Area?

Participate to the Commission public consultation on the review and prolongation of the Roaming Regulation (EU) 531/2012 as amended by Regulation (EU) 2015/2120!

The Roaming Regulation is due to expire on 30 June 2022. The consultation therefore aims at gathering information for the Impact Assessment of a Commission legislative proposal concerning the review of the Roaming Regulation. This initiative is included in the Commission’s Work Programme 2020 under the Policy Objective “A Europe fit for the Digital Age” addressing the specific objective “Digital for consumers”. 

The Commission published an inception impact assessment on 9 April 2020, informing citizens and stakeholders about the Commission's plans to review the Roaming Regulation.

The consultation is open from 19 June to 11 September 2020. Responses received after the closing date will not be considered. Earlier responses are encouraged.

Views are sought from mobile operators and their associations, citizens, consumer associations, national regulators, government authorities, civil society organisations, businesses and experts. Please state whether you are responding as an individual or representing the views of an organisation. We ask responding organisations to register in the Transparency Register.

Respond online

When responding online you may pause at any time and continue later. You can download a copy of your contribution once you have sent it.

Only responses received through the online questionnaire will be taken into account and included in the report summarising the responses, exception being made for the visually impaired.

Accessibility for the visually impaired

We shall accept questionnaires by email or post in paper format from the visually impaired and their representative organisations.

If you are visually impaired, you can e-mail us at mail and attach your reply as Word, PDF or ODF document or write to:

European Commission

DG Communication networks, content & technology

Unit B.2, Implementation of the Regulatory Framework

Avenue de Beaulieu 33, 07/39

1160 Brussels


Replies & feedback

For transparency purposes, all the responses to the present consultation will be made public.

Please read the Specific Privacy Statement and the legal notice on Personal Data Protection on how we deal with your personal data and contribution.

A summary of the results of the consultation will be published on this page 1 month after the consultation closes. On the basis of the responses, the Commission will prepare the Impact Assessment and the legislative proposal linked to the Initiative for reviewing and prolonging the Roaming Regulation.

Have your say

Related content

Summary Report on the public consultation on the review and prolongation of the Roaming Regulation 2020

Consultation results | 26 November 2020

The public consultation took place from 19 June to 11 September 2020. The objective of the consultation was to gather information for the Impact Assessment of a Commission legislative proposal for the review of the Roaming Regulation. It specifically aimed to collect views on retail and wholesale roaming services and on the impact of prolonging these rules. This summary report takes stock of the contributions and presents preliminary trends that emerge from them, focusing on the quantitative aspects of the consultation responses.