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Implementation of the European emergency number 112 - Results of the tenth data-gathering round

This report presents an overview of the latest updates regarding the implementation of 112, the European emergency number, in the different Member States.

The data for this report were collected in 2016 throughout the European Union. The analysis at national level was based on Key Performance Indicators such as answer time, access for disabled users, caller location and awareness levels in order to determine the current situation and optimisation of the access to 112.

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