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Ukraine: EU facilitates coordinated steps by telecom operators to help refugees stay connected

At a virtual event today, telecom operators based in the EU and in Ukraine have signed a joint statement on their coordinated efforts to secure and stabilise affordable or free roaming and international calls between the EU and Ukraine.

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Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age, said:

The possibility to have contact to those who are dear to us and access to information is a lifeline in times of crisis. This is why, together with the European Parliament, we are supporting the initiatives of telecom operators to facilitate affordable mobile connectivity for people who have fled the war. Also we encourage for more similar measures that can make a real difference in these extraordinary circumstances.

Thierry Breton, Commissioner for the Internal Market, said: 

In this emergency situation many telecom operators have shown exceptional solidarity with the people fleeing Ukraine. Today they make an additional important step. We welcome the joint statement by European and Ukrainian operators to make it easier for those suffering from the Kremlin war to stay connected. This engagement will make it possible to have voluntary measures apply as widely as possible throughout Europe. People displaced across Europe will be able to phone home, and people in Ukraine will be able to phone loved ones abroad at affordable conditions.

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