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Online Platforms and eCommerce

The European Commission is committed to fostering an environment in which online platforms can thrive and where users are treated fairly.

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Online platforms, such as search engines, marketplaces, and social media, are a key part of the digital economy. Already, over one million EU businesses sell goods or digital services via online platforms. As European citizens, we use them on a daily basis to search for information, buy products, and stay in touch with friends and family.  

However, online platforms still need regulating. EU businesses big or small should be able to thrive online. Meanwhile, users should be able to enjoy the benefits of online platforms without fear of manipulative algorithms or illegal goods and content.  

The Commission is committed to three main areas of action:  

  1. breaking down online barriers, allowing full access to goods and services across the EU;

  2. ending unjustified cross-border barriers;

  3. making it easier and safer to shop online no matter where you are in the EU.

To achieve this, the Commission has proposed the Digital Services Act (DSA) and the Digital Markets Act (DMA). These acts seek to ensure European citizens can be confident in their safety online and businesses can thrive in the digital world.  


Final reports of the EU Observatory on the online platform economy

The EU Observatory for the Online Platform Economy, which informs the policy work of the Commission, by providing independent views on some of the key questions that have arisen in connection to the platform economy is today publishing the final reports from the expert group following stakeholder feedback and reactions on the progress reports which were published for consultation in July 2020.

European Commission publishes ranking guidelines under the P2B Regulation to increase transparency of online search results

The Commission is publishing guidelines for online platforms on how to improve the transparency of their ranking parameters. Today, algorithmic ranking determines visibility online, which is crucial to the success of millions of businesses, especially as the current pandemic has moved more business activities online. The guidelines complement the ranking transparency requirements under the EU Platform-to-Business Regulation (P2B) and are the first of their kind globally.

New EU rules and guidance for a fairer online economy

The Commission publishes today a set of resources to help traders, online platforms and search engines get the most out of the new Platform to Business rules, which apply from this Sunday, 12 July. In addition, three progress reports prepared by the expert group for the Observatory on the Online Platform Economy are published for feedback. The reports will inform the broader work of the Commission on online platforms and in particular on the upcoming Digital Services Act package.

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e-Commerce rules in the EU

The European Commission breaks down online barriers so that people can enjoy full access to all goods and services offered online by businesses in the EU.

Online Platforms

The European Commission wants online platforms to thrive, and users to be treated fairly and be protected against illegal content.

The Digital Services Act package

The Digital Services Act and Digital Markets Act encompass a single set of new rules applicable across the whole EU to create a safer and more open digital space.