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BROCHURE

Roaming in the European Union - Brochure

This brochure gives an overview of roaming in the European Union. Roaming charges ended for Europeans travelling within the EU countries on 15 June 2017. It took 10 years to eliminate them.

photo of a young woman with a backpack in a train station holding a mobile phone in her hand

Roaming in the EU

What is roaming?

Roaming is a service that allows a customer (consumer or business) of a Mobile Operator in one EU/EEA country, to have access to mobile services (voice, SMS or data) from a different Mobile Network Operator, when travelling in another EU/EEA country.

Since 2017 Europeans travelling within the EU countries have not been paying roaming charges thanks to EU rules. Europeans can ‘roam like at home’ and pay domestic prices for roaming calls, SMS and data in the EU.

Where does the roaming regulation apply?

In all 27 countries of the EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden; and in the countries of the European Economic Area: Iceland, Liechtenstein, Norway.

Diagram shows a decrease in EU regulated roaming tariffs for electronic communications from 2007 to 2017. Tariffs for 1 minute voice calls in roaming in 2007 were EUR 0.49, in 2012 EUR 0.29, in 2015 EUR 0.19, in 2016 the domestic price plus up to EUR 0.05, in 2017 the domestic price. Tariffs for a sent SMS in roaming in 2008 were EUR 0.28, in 2012 EUR 0.09, in 2015 EUR 0.06, in 2016 the domestic price plus up to EUR 0.02, in 2017 the domestic price. Tariffs for a MB of data in roaming in 2007 were EUR 6, in 2012 EUR .7, in 2015 EUR .2, in 2016 the domestic price plus up to EUR 0.05, in 2017 the domestic price.

History and Future

After 10 years of regulation, roaming charges ended on 15 June 2017.

Europeans travelling within the EU countries can ‘roam like at home’ and pay domestic prices for roaming calls, SMS and data in the EU.

Roaming rules will expire on 30 June 2022. The Commission proposed to prolong them.

The Roaming Regulation timeline from 2006 to 2022:

  • 2006: Roaming 1 – proposal by the European Commission
  • 2007: In force- roaming prices for calls are capped across the EU
  • 2008: Roaming 2 – proposal by the European Commission
  • 2010: In force – roaming prices for calls are lowered, roaming prices for SMS are capped across the EU
  • 2011: Roaming 3 – proposal by the European Commission
  • 2012: In force- roaming prices for calls and SMS are lowered; roaming prices for data are capped across the EU
  • 2013: End of roaming charges on a voluntary basis
  • 2015: End of roaming charges agreed as mandatory
  • 2016: Wholesale roaming proposal by the European Commission
  • 2017: Wholesale roaming price caps agreed
  • 2017: End of roaming charges in force as of 15 June 2017
  • 2019: Review of the functioning of the roaming market
  • 2020: Pubic consultation on new roaming rules
  • 2021 – Proposal by the European Commission to review and prolong roaming rules
  • 30 June 2022 – Expiry of existing roaming rules
  • 1 July 2022 – Planned entry into force of new roaming rules

Conditions

‘Roam like at home’ is intended for people who occasionally travel outside the country where they live or have stable links (i.e. they work or study there). It is not meant to be used for permanent roaming. Permanent roaming is not considered a ‘fair use of roaming services’.

Operators can detect possible abuses based on the balance of roaming and domestic activity over a four-month period: if a person spends a majority of time abroad and consumes more data abroad than at home over the four months, the operator can ask to clarify the situation within 14 days. After that, if the situation does not change, the operator may start applying a small surcharge to your roaming consumption.

Such surcharge beyond fair use is capped at:

  • 3.2 cents per minute of voice call made
  • 1 cent per SMS

For data, the maximum surcharge is:

  • €3 per GB (as of 1 January 2021)
  • €2.5 per GB (as of 1 January 2022)

There is also a safeguard limit on the volumes of data you can consume abroad in the EU at domestic prices.

For the most competitive contracts offering unlimited data or data allowances at very low domestic unit prices (below the wholesale cap of €3/GB in 2021 and €2,5/GB in 2022): when you go abroad, you will continue to enjoy your full allowance of calls and texts.

For data, the limit is at least twice the amount of data obtained by dividing the price of your mobile bundle (excluding VAT) with the wholesale cap (€3/GB in 2021 and €2,5/GB in 2022). The wholesale cap is the price your operator has to pay to get you 1 GB of data when you are abroad. In this way you get twice as much data as your operator can get with the price of your mobile bundle. Your operator should clearly inform you about the volume of data you can use abroad. If you use more data, the operator may apply a small surcharge (no more than the wholesale data cap + VAT, i.e. €3/GB + VAT in 2021 and €2.5/GB + VAT in 2022).

For pre-paid metered contracts without automatic monthly payments, and for which proof of residence has not been requested by the operator: when you go abroad, you can roam like at home up to the amount of credit remaining for that month, at the same prices you would pay at home. If you pay less per unit of data than the wholesale data price cap (€3/GB in 2021 and €2,5/GB in 2022), you can use a roaming data volume equivalent to the value of your remaining monthly credit at the wholesale roaming data price cap. You can top up your credit while roaming if necessary.

Roaming usage has exploded thanks to "Roam like at home"

In summer 2019, the use of roaming data in the EU and European Economic Area countries was seventeen times higher than in the last summer before ‘roam like at home’ (2016).

Graph showing the use of roaming data in Gigabytes from 2016 to 2018. From July to September 2016, the use of data amounted to 15.7 million GB. From October to December 2016 it amounted to 12.5 GB. From January to March 2017 it amounted to 14.1 GB. From April to June 2017 it amounted to 33.9 GB. From July to September 2017 it amounted to 84.7 GB. From October to December 2017 it amounted to 61.8 GB. From January to March 2018 it amounted to 70.3 GB. From April to June 2018 it amounted to 106.6 GB. From July to September 2018 it amounted to 19.3 GB

Intra-EU calls: calling another EU country from home

As of 15 May 2019 the calls and SMS to another EU country from home are capped.

  • Phone calls - a maximum of EUR 0.19 (+ VAT) per minute to call another EU country
  • SMS - a maximum of EUR 0.06 (+ VAT) per SMS sent to another EU country.

 

 

The EU roaming rules do not apply in Switzerland, Andorra, Monaco, San Marino, nor on-board vessels and planes.

When you go to a country not covered by the EU roaming rules, you will receive an SMS telling you the roaming prices you will pay in that country.

What is next?

The current Roaming Regulation expires on 30 June 2022. Without a prolongation of the rules, enabling travellers to use their phone when they travel just like they do at home, high phone bills might reappear. “Roam like at home” benefits may be lost for consumers and businesses, and additional barriers could limit the seamless use of mobile services and innovative applications while travelling in the Single Market of the EU/EEA.

The Commission published a Review on the functioning of roaming markets in November 2019.

To ensure the continuation of Roam like at home, the Commission adopted a legislative proposal on the prolongation and review of the Roaming Regulation in February 2021, on time for the co-legislators (European Parliament and Council) to adopt the new roaming rules before these expire in June 2022.