Commission staff working document on the treatment of Voice over Internet Protocol (VoIP) under the EU Regulatory Framework

Voice over Internet Protocol (VoIP) is a technology that can be used to provide a range of electronic communications services.

This document explains the conditions that apply to these different types of services. The degree to which a provider of VoIP based services will face obligations under the EU Framework depends on the type of service offered. One of the aspects where VoIP differs from a traditional telephone service is the fact that users can be nomadic and use their terminal device at different locations. This gives rise to a number of new issues in relation to the provision of emergency services, and the document calls on market players to work together to find solutions.