The European Commission (DG Connect/Public Services) organised a workshop on 1 July 2015 in Brussels (the first of a series) to gather views and opinions from key stakeholders on their expectations from the new eGovernment Action Plan (2016-2020). The workshop also aimed to improve citizens’ and businesses’ experience when interacting with public administrations and to facilitate their relationship with governments. The workshop report provides an overview of what was discussed that day.
