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  • POLICY AND LEGISLATION
  • Publication 05 February 2025

E-commerce communication: A comprehensive EU toolbox for safe and sustainable e-commerce

This Communication outlines the Commission’s comprehensive approach to addressing the challenges posed by e-commerce imports across their entire life cycle.

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The Commission announces its enforcement priorities, calling for strengthened cooperation and coordination among all relevant authorities. This cooperation should ensure that imported products directly shipped to consumers via e-commerce comply with EU rules and fair trading practices.

To achieve this goal, the Commission calls on Member States and their competent authorities to play a proactive role in monitoring and implementing the key actions outlined in this Communication.

Additionally, the Commission sets out measures to make customs and market surveillance authorities more resilient and effective, in particular through an advanced implementation of the Customs Union Reform, as it would both remove duty relief for low value consignments and enhance control capacities, as well as through a possible non discriminatory handling fee for imported goods delivered directly to consumers. 

The Commission invites market and institutional stakeholders to collaborate in this effort.

Read more about e-Commerce rules in the EU.

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Communication: A comprehensive EU toolbox for safe and sustainable e-commerce
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