Through a distinctive multi-channel approach, Vivocha helps e-commerce sites to increase their sales, optimise productivity and improve customer loyalty. Customers can choose from a range of online services – live chat, video calls, callbacks, emails, co-browsing and form-sharing systems. This means that whether they have a simple question or a more complex request, customers no longer get frustrated and abandon their purchases but can instead receive all the help they need without ever leaving the website.
The company was founded by Gianluca Ferranti and Federico Pinna, who used their wealth of experience in the customer service sector to launch this innovative enterprise. With the help of 1.5 million euros of funding from Vertis and Principia II, Vivocha is becoming increasingly successful globally. It was also winner of IBM Smart Camp 2013 and Bully Awards 2013 The company has helped big names such as HelloBank, ENEL, Linear, Fastweb, Lavazza and Kiko to provide an exceptional service to customers.
CEO and co-founder Gianluca encourages young people to get involved in Web Startups and says that they ‘offer a dynamic working environment. The work is intense and does not follow a rigid structure, so it is stimulating and challenging.’
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