The Basque country is a three star Reference Site of the European Innovation Partnership on Active and Healthy Ageing, in recognition of its successful strategy for chronic conditions that generated a reduction of 38% in hospitalisation for highly complex cases and of 26% in emergency room visits. At its booth, the Basque country will be displaying two tools that are key components of its highly successful strategy for chronic conditions.
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Telematic health counselling: 24x7 phone support call centre run by a team of skilled nurses, in combination with decision trees self-managed by the patient. The nurses work with patient medical records and a corporate health information system. If the user agrees all information collected by phone is integrated in the patients’ clinical records. This allows great coordination with other health care professionals.
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The Personal Health Folder enables efficient non-face-to-face interaction between citizens and the public health system. The folder links with the health services' information system, so patient information is directly accessible from anywhere. The personal health folder has offers functionalities, ranging from viewing electronic patient records to interaction channels with professional caregivers. The health folder has been developed as part of the CIP project Sustains.
A real-time demo will be given of the Personal Health Folder: folder access, viewing and downloading clinical documents, upload documents by the patient, sending and receiving messages to physicians, including patient-comments on the clinical evolution, creation of a summary of the clinical history, and a display of one of the self-monitoring programs.
