The consultation collected EU citizens' and businesses' needs and expectations from eGovernment services in the EU, and what public administrative bodies can or plan to deliver. It was accompanied by a roadmap for a new EU eGovernment Action Plan.
In addition, the Commission organised workshops with stakeholders. The consultation, those events, the annual eGovernment benchmark survey and the mid-term review of the previous action plan underpin the preparation of a new EU eGovernment Action Plan 2016–2020.
Full report in English (EN) - French (FR) - German (DE)