EU Observatory on the Online Platform Economy

The Observatory monitors and analyses the latest trends and data in the online platform economy. The insights produced by the observatory help the Commission in policy-making for the online platform economy.

The Observatory is made up of a group of Commission officials and a dedicated expert group of prominent independent experts. There is also a support study that helps to guide its work. The different elements of the Observatory complement each other so that it can provide the most relevant and high quality analysis to the Commission.

The Observatory has a dedicated website where professional platform users can flag issues they experience with platforms. The Observatory uses issues flagged by users to raise the Commission's awareness of the main issues businesses and professional users are facing on online platforms. This is crucial for informed and targeted policies.

The Observatory is part of the new rules for platform-to-business trading practices. It contributes to the Commission's wider strategy for a fair and safe online economy in the EU.

The expert group

Following a competitive selection process for the 2nd term of the expert group, the Commission has appointed 15 high-profile experts (.pdf) as members of the expert group for the EU Observatory on the Online Platform Economy. As this group was set up by a Commission Decision, it is part of the Register of Commission expert groups. 

The final reports by the first group of experts were made public in February 2021 following stakeholder feedback and reactions on the progress reports, which were published for consultation in July 2020.

The expert group supports the Commission in monitoring the evolution of the online platform economy for evidence-based and problem-focused policymaking.

In this role, the expert group has several tasks:

1. advise the Commission on the main trends of the online platform economy;
2. analyse potentially harmful practices within the online platform economy, including:
   • issues related to algorithmic decision-making and ranking, including the question of transparency;
   • access to, and use of, different categories data, including personal data;
   • issues related to remuneration for material displayed online, in particular in relation to search results;
   • transparency and accountability in business-to-business commercial relations in online advertising;
   • differentiated treatment when business users on platforms compete with products offered by the platform;
   • restrictions on business users by platforms for offering different conditions when using other distribution channels;
   • possible impacts of these potentially harmful practices on consumers.
3. assist the Commission in the preparation of its annual work programme regarding these issues;
4. analyse the evolution of policy measures related to the online platform economy in the Member States, the Union or in third countries;
5. communicate with other relevant experts or centres of excellence upon the request and supervision of the Commission.

We invite stakeholders and other relevant bodies at EU or national level to engage with the experts through the Observatory website.

The support study

A dedicated study carried out by independent contractor under the supervision of the Commission supports the work of the observatory.

It gathers data, analyses trends and supplies the observatory with the information it needs for its work.

Contributing to the observatory

Any business or professional platform user can help the observatory by submitting their experiences of any issues they have had with platforms on the observatory website. You can do this in any EU language.