Skip to main content
Shaping Europe’s digital future

Safer Internet Centres

Safer Internet Centres inform, advise and assist children, parents, teachers and carers on digital questions and fights against online child sexual abuse.

    Child on a laptop smiling at an adult supervisor next to them

© iStock by Getty Images -1206877888 Paperkites

Safer Internet Centres (SIC) usually offer three kinds of services:

  1. a national awareness centre organised by the Insafe network
  2. a helpline, also organised by Insafe
  3. a hotline organised through the International Association of Internet Hotlines (INHOPE).

Safer Internet Centres also rely on advice of young people through youth panels. SICs are currently co-funded by the European Commission under the Connecting Europe Facility programme. They operate in EU Member States as well as in Iceland, Norway and the United Kingdom. Under the new financing framework, the actions will be funded through the Digital Europe Programme.

Safer Internet Centres co-operate and exchange resources and best practices at EU level through the portal, the EU hub for child online safety.

What do awareness centres do?

  • Raise awareness of online safety and of potential risks that young people may encounter online
  • Observe emerging trends
  • Run campaigns and develop information material for parents, children and teachers
  • Organise information sessions and events, the biggest of which is the yearly Safer Internet Day, celebrated in over 170 countries worldwide in 2020
  • Work towards empowering children, young people, parents, carers and teachers so that they are equipped with the necessary skills and strategies to benefit from the opportunities digital technology may bring

What do helplines do?

Helplines give advice to young people, parents and carers on harmful content, contact and conduct online. They deal with issues such as cyberbullying, grooming and data privacy but also with relationship issues online.

What do hotlines do?

Hotlines give members of the public a channel to report illegal content (such as child sexual abuse material) anonymously.

What do youth panels do?

Youth panels aim to empower young people by giving them a joint platform to express and exchange their views and knowledge on online technologies. They can also share and innovate new resources, both at national and at European level. Youth panel members act as ambassadors towards for peers, giving advice on how to stay safe online.

What does the platform offer?

Latest News

Digital rights and principles: a digital transformation for EU citizens

The Commission welcomes the agreement reached with the Parliament and the Council on the European declaration on digital rights and principles. The declaration, proposed in January, establishes a clear reference point about the kind of human-centred digital transformation that the EU promotes and defends, at home and abroad.

Related Content

Big Picture

Creating a better Internet for kids

The strategy for a better Internet for children provides actions to empower young people as they explore the digital world.

Dig deeper

See Also

Safer Internet Forum

The Safer Internet Forum is the key annual international conference on child online safety in Europe.

Safer Internet Day

Safer Internet Day promotes a safer and more responsible use of online technology by children and young people around the world.