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Web accessibility and inclusion has improved but some people with disabilities still experience difficulties

On the Global Accessibility Awareness Day, the Commission has published the results for the public consultation on the review of the Web Accessibility Directive.

Accessibility Button on Computer Keyboard

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This consultation aimed at collecting opinions and insights of all interested stakeholders on what has changed because of the Directive, if it is still fit for purpose, the impact of recent technological advancements and what the remaining obstacles are for persons with disabilities and older people to access online public sector content. Most of the respondents observed that access to public sector websites and mobile apps has improved in the last three years, thanks to the Directive.  However, navigation, finding the way around a website, and text forms, such as contact forms, are the most common issues hindering accessibility.

The Web Accessibility Directive aims to increase digital and social inclusion and harmonise the internal market for web accessibility. Since 23 June 2021, Member States are obliged to make public sector websites and mobile apps accessible to people with disabilities and older people. The results of the public consultation, which ran from 19 July to 25 October 2021, will feed into the review of the Directive that is expected to be published this summer.

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