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eGovernment Action Plan

The eGovernment Action Plan set goals to modernise digital public services and make the EU a better place to work, live and invest.

The eGovernment Action Plan enables people across the EU to fully enjoy the benefits of digital public services. The plans set goals to:

  • set up a Digital Single Gateway enabling users to obtain all information, assistance and problem solving services needed to operate efficiently across borders;
  • interconnect all business registries and insolvency registers and connect them to the eJustice portal, which will become a one-stop shop;
  • pilot the 'once-only' principle for businesses across borders so they only need to provide information to a public administration in one EU country and if permitted it is then re-used between different countries;
  • help EU Member States develop cross-border eHealth services such as e-prescriptions;
  • accelerate the transition to e-procurement and implementation of the once-only principle in public procurement.

In order to achieve its objectives, the eGovernment Action Plan identified 20 actions addressing at least one of the following policy priorities:

  • modernising public administrations using key digital enablers;
  • enabling mobility of citizens and businesses by cross-border interoperability;
  • facilitating digital interaction between administrations and citizens or businesses for high-quality public services.

Further actions may be proposed either by the Commission or by stakeholders, including EU countries and public administrations at all levels.


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