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Digital Public Services in the Digital Economy and Society Index

The Commission monitors indicators of digital public services in the EU to ensure citizens and governments are enjoying the full potential of this technology.

Digital Economy and Society Index Report 2020 -  Digital Public Services

In 2019 both the quality and usage of digital public services increased. 67% of people who otherwise use the internet who submitted forms to their public administration reported that they now use online channels (up from 57% in 2014), which shows the convenience of online procedures over paper-based ones. The top performers in this area are Estonia, Spain, Denmark, Finland and Latvia.

 

Download (.pdf) the report: DESI 2020 - Digital Public Services

 

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Documents 2012

Additional documents

This Method Paper contains the technical description of the 2012 eGovernment Benchmark project.

Documents 2011

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The Digital Economy and Society Index (DESI)

The Digital Economy and Society Index (DESI) summarises indicators on Europe’s digital performance and tracks the progress of EU countries.

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