Digital Economy and Society Index Report 2022 — Digital Public Services
The eGovernment Benchmark 2022
The eGovernment Benchmark evaluates provision and delivery of eGovernment services in 35 countries across Europe, the 27 EU member states and Iceland, Norway, Switzerland, Albania, Montenegro, North Macedonia, Serbia and Türkiye. Citizens from participating countries assessed digital government services, visiting and evaluating over 14,000 websites.
Archive Documents
Documents 2021
Documents 2020
Documents 2019
Documents 2018
Documents 2017
Documents 2016
Documents 2015
- Trends in European Digital Public Services in the EU 2015 (.ppt)
- Trends in European Digital Public Services in the EU 2015 (.pdf)
- eGovernment Benchmark Insight Report 2015 (pdf)
- eGovernment Benchmark Background Report 2015 (pdf)
Documents 2014
- Developments in eGovernment in the EU 2014
- EU eGovernment Benchmark Report 2014 (SMART 2013/0053-3)
These reports present the result of the 11th eGovernment Benchmark, which is the first complete measurement of online public services (running across 2012-2013). - Study for EC: Benchmarking Deployment of eHealth among General Practitioners 2013 - SMART 2011/0033
The study was carried out with the objectives of: a) measuring the level of availability and use of eHealth in primary care; b) examining what drives or hampers the overall level of eHealth adoption - Study for EC: European Hospital Survey - Benchmarking Deployment of eHealth services (2012-2013) - SMART 2011/0020; SMART 2012/0036
A survey carried out in about 1,800 hospitals in all EU Member States plus Iceland and Norway measures the level of deployment and take-up of ICT and eHealth applications in acute care hospitals in Europe.
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Big Picture
The Digital Economy and Society Index (DESI) summarises indicators on Europe’s digital performance and tracks the progress of EU countries.
See Also
The Commission follows developments of telecoms markets in each EU country, reporting on investment, regulation, and markets.
As new technologies emerge, the Commission monitors their integration in businesses and eCommerce.
The Commission follows updates in the ICT sector, including in research and development, which contributes significantly to the EU economy.
The Commission measures the number of people using the Internet across the EU and what activities they use it for.
The Commission monitors ‘internet user skills’ and ‘advanced skills and development’ across the EU to ensure people are equipped for the digital decade.
The Commission continues to monitor connectivity throughout the EU, measuring both supply and demand of fixed and mobile broadband.
These reports present data from EU countries in areas such as human capital, connectivity, integration of digital technology and digital public services.
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eGovernment and digital public services
The European Commission is taking concrete actions to develop cross-border digital public services.