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Digital Public Services in the Digital Economy and Society Index

The Commission monitors indicators of digital public services in the EU to ensure citizens and governments are enjoying the full potential of this technology.

Digital Economy and Society Index Report 2020 -  Digital Public Services

In 2019 both the quality and usage of digital public services increased. 67% of people who otherwise use the internet who submitted forms to their public administration reported that they now use online channels (up from 57% in 2014), which shows the convenience of online procedures over paper-based ones. The top performers in this area are Estonia, Spain, Denmark, Finland and Latvia.


Download (.pdf) the report: DESI 2020 - Digital Public Services


Archive Documents

Documents 2019

Documents 2018

Documents 2017

Documents 2016

Documents 2015

Documents 2014

Documents 2013

Documents 2012

Additional documents

This Method Paper contains the technical description of the 2012 eGovernment Benchmark project.

Documents 2011

Additional documents


Commission publishes analysis on macro-economic potential of digital transformation by independent consultant

The Commission is publishing a report done by their independent consultant on the macro-economic potential of the digital transformation of the European economy. The paper looks into the challenges that the EU faces, including the COVID-19 implications, and the ways to address them to achieve the aims set out in the strategy on Shaping Europe’s Digital Future.

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The Digital Economy and Society Index (DESI)

The Digital Economy and Society Index (DESI) summarises indicators on Europe’s digital performance and tracks the progress of EU countries.

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