Digital Economy and Society Index Report 2020 - Use of Internet Services
Internet use continued to increase year-on-year with 85% of Europeans surfing the internet at least once per week (up from 75% in 2014). In this category, figures range from 67% in Bulgaria to 95% in Denmark. The use of video calls has grown the most, from 49% of internet users in 2018 to 60% in 2019. Internet banking and shopping are also more popular, being used by 66% and 71% of internet users respectively. In contrast, only 11% of Europeans completed a course online in 2019.
Download (.pdf) the report: DESI 2020 - Use of Internet Services
Download (.pdf) the report: DESI 2020 - Cybersecurity
Archive Documents
Documents 2019
Documents 2018
Documents 2017
Documents 2016
Documents 2015
- Use of Internet Services by Citizens in the EU 2015 (.ppt)
- Use of Internet Services by Citizens in the EU 2015 (.pdf)
Documents 2014
- Digital Inclusion and Skills in the EU 2014
- Recent Trends in the Use of the Internet Services and Applications in the EU 2014
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Big Picture
The Digital Economy and Society Index (DESI) summarises indicators on Europe’s digital performance and tracks the progress of EU countries.
See Also
The Commission follows developments of telecoms markets in each EU country, reporting on investment, regulation, and markets.
As new technologies emerge, the Commission monitors their integration in businesses and eCommerce.
The Commission follows updates in the ICT sector, including in research and development, which contributes significantly to the EU economy.
The Commission monitors indicators of digital public services in the EU to ensure citizens and governments are enjoying the full potential of this technology.
The Commission monitors ‘internet user skills’ and ‘advanced skills and development’ across the EU to ensure people are equipped for the digital decade.
The Commission continues to monitor connectivity throughout the EU, measuring both supply and demand of fixed and mobile broadband.
These reports present data from EU countries in areas such as human capital, connectivity, integration of digital technology and digital public services.