Digital Economy and Society Index Report 2020 - Use of Internet Services
Internet use continued to increase year-on-year with 85% of Europeans surfing the internet at least once per week (up from 75% in 2014). In this category, figures range from 67% in Bulgaria to 95% in Denmark. The use of video calls has grown the most, from 49% of internet users in 2018 to 60% in 2019. Internet banking and shopping are also more popular, being used by 66% and 71% of internet users respectively. In contrast, only 11% of Europeans completed a course online in 2019.
- Use of Internet Services by Citizens in the EU 2015 (.ppt)
- Use of Internet Services by Citizens in the EU 2015 (.pdf)
- Digital Inclusion and Skills in the EU 2014
- Recent Trends in the Use of the Internet Services and Applications in the EU 2014