The Commission measures the number of people using the Internet across the EU and what activities they use it for.
The European Commission has been monitoring Member States’ digital progress through the Digital Economy and Society Index (DESI) reports since 2014. As of 2023, and in line with the Digital Decade Policy Programme 2030, DESI is now integrated into the State of the Digital Decade report and used to monitor progress towards the digital targets.
Digital Economy and Society Index Report 2020 - Use of Internet Services
Internet use continued to increase year-on-year with 85% of Europeans surfing the internet at least once per week (up from 75% in 2014). In this category, figures range from 67% in Bulgaria to 95% in Denmark. The use of video calls has grown the most, from 49% of internet users in 2018 to 60% in 2019. Internet banking and shopping are also more popular, being used by 66% and 71% of internet users respectively. In contrast, only 11% of Europeans completed a course online in 2019.
Download (.pdf) the report: DESI 2020 - Use of Internet Services
Download (.pdf) the report: DESI 2020 - Cybersecurity
Archive Documents
Documents 2019
Documents 2018
Documents 2017
Documents 2016
Documents 2015
- Use of Internet Services by Citizens in the EU 2015 (.ppt)
- Use of Internet Services by Citizens in the EU 2015 (.pdf)
Documents 2014
- Digital Inclusion and Skills in the EU 2014
- Recent Trends in the Use of the Internet Services and Applications in the EU 2014
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