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Shaping Europe’s digital future

Trust Services

The EU has introduced rules to strengthen trust services and ensure secure online activities.

Digital Trust

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In a fast-moving interconnected world, life stories are unfolding online just as much as in the real world. Trust has become an important mechanism that is essential in how we navigate our personal and business relationships. From building new connections, pursuing interests, to making online payments and signing property deals, all is possible in an online environment provided there is trust.

As more and more of our everyday live happens online, the security of our online activities across Europe has become an urgency and a necessity.

We must feel reassured that we are protected online, and our transactions and contracts are not tampered with. That is why the EU is introducing rules to strengthen trust services and create a European internal market for trust services by ensuring that they will work across borders and have the same legal status as their traditional paper-based equivalents.

As more and more providers offer services for remuneration, that aim to increase trust in digital transactions, the Digital Identity regulation creates rules for such trust service that enable their use across border. Trust services encompass:

  • the creation and validation of electronic signatures or electronic seals
  • the management of remote electronic signature creation devices or remote electronic seal creation devices
  • the preservation of electronic signatures, electronic seals, certificates for electronic signatures or seals
  • the issuance and validation of electronic attestations of attributes
  • the provision of electronic registered delivery services and the validation of the delivered data and related evidence
  • the creation and validation of electronic timestamps
  • the electronic archiving of electronic data and electronic documents
  • the recording of electronic data in an electronic ledger
  • the issuance and validation of certificates for electronic signatures electronic seals, website authentication or the provision of other trust services

They all helps us be sure of the person or business we are dealing with online, whether we are signing documents online, receiving a sales receipt, or checking we are buying real not counterfeit products. Indeed, thanks to technology, trust has become a reality in the digital world. Trust services allow us to interact with government services or sign business contracts at a fingertip which before required hand-written signatures, physical presence, and stamps and letters.

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Digital public services and environments

The Commission is using digital technologies to improve public services and develop smart cities.

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EU Trusted Lists

Member States have the obligation to establish, maintain and publish trusted lists of qualified trust service providers and the services provided by them.

EU trust mark

The EU trust mark tells users that they can trust a certain service online to carry out their online transactions in a safe, convenient and secure way.

eIDAS Regulation

The eIDAS regulation facilitates secure cross-border transactions by establishing a framework for digital identity and authentication. It aims to create confidence in electronic interactions and promote seamless digital services in the EU.

See Also

Procurement of ICT innovation

The European Commission supports innovation procurement as a tool to deliver solutions to economic and societal challenges.

Smart Cities and Communities

The European Commission is working with smart cities and communities in order to address local challenges, deliver better services to citizens and reach the European Green Deal objectives.

Electronic signatures

The eSignature Directive established the legal framework at European level for electronic signatures and certification services.

Electronic Identification

Electronic identification (eID) is one of the tools to ensure secure access to online services and to carry out electronic transactions in a safer way.

eHealth

The European Commission is working to provide citizens with access to safe and top quality digital services in health and care.

European Open Science Cloud (EOSC)

The European Open Science Cloud (EOSC) champions research data management and application to guarantee scientists’ access to data-driven science.