Digital public services and environments

Smart public services, also known as digital public services or eGovernment, refer to the use of technology to provide services to citizens at local, regional and national levels. They offer many opportunities to both citizens and businesses: students can apply to study abroad, citizens can open bank accounts online, and workers can file taxes with the click of a button. 

The EU is working to help public administrations across Europe to make the change to digital so all citizens can enjoy the benefits of smart public services during the Digital Decade. It is focusing on reducing barriers to public services and ensuring they are accessible across borders.  

Actions already taken by the Commission include:

• ensuring European platforms can work together and interact with one another;
• funding large-scale e-participation projects;
• encouraging public services, businesses and citizens to share solutions through the JoinUp platform;
• standardising electronic health records.
• Creating the Once-Only Technical System, which connects EU public authorities, so they can exchange official documents and data at the citizen’s request, eliminating the need for citizens to provide information to authorities if another authority already holds that information in electronic format (it puts into practice the Once-Only Principle).

A key enabler for digital public services is ensuring we have a secure digital identity. The European Digital Identity Wallet will offer a safe and easy way for European citizens, residents and businesses to prove who they are, when accessing digital services, all around the EU.

The EU is also supporting the development of AI-based digital solutions for smart cities across Europe. 

Smart cities use innovative and emerging technology to become more efficient. They do this by using sensors to collect data, and using that data to improve the way the city works. For example, smart energy meters help us to see if a building is being heated efficiently. Meanwhile, data collected on transport can help us improve road capacity and reduce the impact on the environment.  

Smart cities also bring direct benefits to citizens, such as safer public spaces and support for an ageing population. On the other hand, citizen engagement is essential for creating innovative, smart and sustainable cities. Through digital platforms, citizens can directly communicate their needs, concerns, and ideas. This fosters a stronger sense of community involvement, leading to more responsive and effective digital public services.