2024 Report on the implementation of the EU emergency number 112

The Commission has been gathering data on the implementation of the 112 number since 2007. This report is submitted to the European Parliament and the Council, in line with the European Electronic Communications Code. The Commission reports to the European Parliament and the Council every two years.

Main findings of this report

• The share of emergency calls to the single European emergency number ‘112’ increased significantly compared to 2021 and represented 62% of all emergency calls.
• It is estimated that 2.7 million emergency calls were placed by roaming end-users to the single European emergency number 112, representing 1,56% of all calls to 112.
• The implementation of handset-derived caller location continued to improve in the EU. As of September 2024, 25 Member States, Iceland and Norway ensure that their Public Safety Answering Point (PSAP) system is Advanced Mobile Location (AML) enabled. However, only 8 Member States confirmed that handset-derived location is available for roaming end-users.
• End-users with disabilities do not yet benefit from fully equivalent means of access to emergency services, especially when roaming. When these end-users are not able to place a call to ‘112’, they have to rely on nationally fragmented solutions. However, this situation is expected to change as Member States are preparing their PSAP systems to handle and electronic communication service providers are preparing to deploy interoperable real time text by June 2025 in line with the requirements of the European Accessibility Act.
• National PSAP systems are being upgraded to packet-switched technology. This is mandated by EU legislation for real time text communications and eCall, with implementation deadlines in 2025, 2026 and 2027. It is expected that PSAP infrastructures are becoming more versatile and redundant, accommodating various types of emergency communications.